Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Bratpack reserves the right at any time after receipt of your order to accept or decline your order for any reason. Bratpack reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. Bratpack is a reseller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by Bratpack.
Items must be returned within 30 days of purchase.
All returns + exchanges must come in their original condition with all tags, receipts and packaging for inspection upon arrival.
As soon as the return has cleared inspection, you will be notified immediately and returned items will be exchanged for an online store credit code for returned item(s).
Sale or marked-down items cannot be returned for exchange or refund unless the item is faulty.
We recommend sending returns via registered post as we do not accept responsibility for lost items. Gift cards and promo codes cannot be applied to exchanges.